Refund and Returns

At Chic Clique Vogue, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.

Return Policy

Eligibility:

  • Items must be returned within 30 days of delivery.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Sale items, gift cards, and items marked as final sale are not eligible for return or exchange.

Return Process:

  1. Initiate a Return: Email our support team at [email protected] to initiate a return. Please include your order number and the reason for the return.
  2. Receive Return Instructions: Our team will provide you with detailed return instructions and a return shipping address.
  3. Pack and Ship: Carefully pack the items in their original packaging and ship them to the provided return address. We recommend using a trackable shipping method to ensure your return is received.

Return Shipping Costs:

  • Customers are responsible for return shipping costs, except in cases where the return is due to a defective or incorrect item.

Refund Policy

Refund Process:

  • Once we receive and inspect your returned items, we will notify you via email.
  • If the return is approved, your refund will be processed within 5-7 business days.
  • The refund will be issued to the original method of payment used at the time of purchase.
  • Please note that original shipping charges are non-refundable.

Refund Exceptions:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
  • Items returned more than 30 days after delivery will not be eligible for a refund.

Exchanges

Exchange Policy:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or refund, and provide a prepaid return shipping label for the defective or incorrect item.

Contact Us

For any questions or concerns regarding our refund and return policy, please do not hesitate to contact our support team:

Thank you for shopping with Chic Clique Vogue. We value your business and are committed to ensuring you have a positive shopping experience.